Case Management in a VUCA World: Volatile, Uncertain, Complex and Ambiguous

Presenter

Laura Ostrowsky, RN, CCM, FCM, spent 20 years from 1999-2019 as the Director of Case Management at Memorial Sloan-Kettering Cancer Center (MSKCC) and is currently teaching with the Case Management Institute and consulting on all things case management. Laura holds a master’s degree in Health Planning and Policy from Hunter College. She has been a CMSA member since 2005, and has served on the Board of Directors of the NYC Chapter since 2011, and CMSA National from 2016-2018 and is a current board member of CMSA. Laura has over 30 years of health care experience, including time as a staff nurse, QA Coordinator, Director of UR and QA at Montefiore, followed by directorships in CM at New York Presbyterian (NYP) and Memorial Sloan Kettering Cancer Center.

At the end of the program the case manager will be able to illustrate strategies case managers and individuals can deploy to mitigate the effect of ACEs on those adults with chronic illness.

1. Case Managers will be able to describe the link between Chronic Toxic Stress and gene expression.
2. Case Managers will be able to explain the link between Adverse Childhood Experiences and chronic illness.
3. Case Managers will be able to illustrate strategies case managers and individuals can deploy to mitigate the effect of ACEs on those adults with chronic illness.

CMSA Members: Free.  Non-Members $20.00